Below is our appointment cancellation policy. Feel free to contact us if you have any questions.
We understand that your time is valuable and should you need to cancel, please contact us 24 hours in advance of your scheduled appointment time. All cancellations with less than 24 hour notice are subject to a 50% Cancellation Fee. By scheduling an appointment, you are agreeing to our cancellation policy.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill the appointment time an clients on our waiting list miss the opportunity to receive services they need. We ask all new and established clients to supply a credit card to have on file. All cards on file are added to our system via a secure electronic process the ensures the information is encrypted and remains secure. In the event we do not receive the required notice for adjustments and cancellations, your card on file will be assessed with the 50% Cancelation Fee. In the event your card declines, you will be billed for the cancellation. No-Shows or cancellation notifications given less than 24 hour prior to appointment time will result in a 50% cancellation fee.
We suggest arriving 5-10 minutes prior to your appointment time to allow time to complete paperwork or answer questions about your service you may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if that ever occurs, so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time. If you arrive more than 10 minutes late for your appointment time, your appointment may be shortened or cancelled if there is not enough time to complete the procedure.
At Arpel Med Spa we work with each client to discuss treatment objectives and review likely outcomes, benefits and risks associated with each treatment. We offer individual treatment as well as significantly discounted treatment package options so each client may choose the approach that is best suited for their needs and budget.
Once services are purchased they will not be refunded, however, to ensure our clients always receive the greatest experience at Arpel Med Spa, unused service values (cash equivalent for the remaining amount of a treatment package) can be applied to any other service at Arpel Med Spa.
All sales are final for skin care products purchased at Arpel Med Spa – no exchanged or refunds will be offered.
All injectable treatment sales (such as, but not limited to Botox, Dysport, dermal fillers, laser treatments, facials, lash services, or chemical peels) are final; refunds or credits cannot be offered once treatment is completed.
We will be honest in all our dealings with you. Aesthetics is not an exact science and how you may respond to a given treatment will vary from person to person. It is virtually impossible to predict results and therefore payments made for services are for treatments to be performed — not for a specific result. However, we always strive to achieve the absolute best result that we can for you.
Thank you for allowing us to serve you!
Scheduling your appointment is your acceptance of these policies.